Return & Refund Policy

Last Updated: June 2, 2026

At Trakeebi, we are committed to delivering high-quality products and an exceptional shopping experience. If you encounter any issue with your order, we're here to help.

Personalized Products

All products created using personal photos or custom designs provided by the customer are considered personalized products. Due to the nature of these items, they cannot be returned or refunded once production has begun, except in cases where the product has a manufacturing defect, arrives damaged due to shipping, or differs from the approved order.

Non-Personalized Products

Non-personalized products may be returned within seven (7) days of delivery, provided they are in their original condition, unused, undamaged, returned in their original packaging, and accompanied by proof of purchase.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If you receive a damaged item, an incomplete order, or the wrong product, please contact us within 48 hours of receiving your order and provide clear photos of the issue so we can assess the situation and resolve it as quickly as possible.

Starting a Return

To request a return or report an issue with your order, please contact us at trakeebi@outlook.com. Once your request has been reviewed, we will provide return instructions and the appropriate return shipping address if applicable. Returns sent without prior authorization will not be accepted.

Non-Returnable Items

Personalized or made-to-order products, gift cards, discounted or promotional items (unless defective or not as described), and any product that has been used or installed after delivery are not eligible for return or exchange.

Replacements

If a replacement request is approved due to a manufacturing defect or an error with your order, a replacement product will be provided at no additional cost.

Refunds

If your refund request is approved, the refund will be issued to your original payment method within up to fourteen (14) business days from the date of approval. Please note that your bank or credit card provider may require additional time to process and post the refund to your account. If more than 14 business days have passed since your refund was approved and you have not received your refund, please contact us at trakeebi@outlook.com.