Return & Refund Policy

Last Updated: June 2, 2026

At Trakeebi, we are committed to providing high-quality products and an excellent customer experience. If you encounter any issue with your order, we are here to help.

1. Personalized Products

All photo mosaic artworks and products created specifically based on customer-submitted images or custom requirements are considered personalized products.

Due to the customized nature of these products, they are not eligible for return or refund once production has started, except in the following cases:

• Manufacturing defects.

• Products damaged during shipping.

• Incorrect items received compared to the approved order.

2. Non-Personalized Products

Non-personalized products may be returned within 7 days of delivery provided that:

• The item is unused.

• The item remains in its original condition.

• The original packaging is intact.

• Proof of purchase is provided.

3. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item is damaged, defective, incomplete, or incorrect, contact us within 48 hours of receiving your order and provide clear photos of the issue so we can review and resolve it promptly.

4. How to Request a Return

To request a return or report an issue, please contact:

Email:
moiedalhalal@gmail.com

Once your request is reviewed, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization will not be accepted.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom-made products.

• Gift cards.

• Discounted or promotional items unless defective or not as described.

• Products that have been used, assembled, or altered after delivery.

6. Exchanges

If a product is approved for exchange due to a defect or fulfillment error, a replacement will be provided at no additional cost.

7. Refunds

If a refund is approved, it will be issued to the original payment method within up to 14 business days from the date of approval.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

If more than 14 business days have passed since your refund was approved and you have not received it, please contact us at:

moiedalhalal@gmail.com