Shipping & Delivery Policy

Last Updated: June 2, 2026

At Trakeebi, most of our products are custom-made based on the images or designs provided by our customers. As a result, processing and shipping times may differ from those of standard ready-made products.

Order Processing

Production begins once payment has been successfully confirmed and all required images or files have been received. The estimated production time for personalized products is typically between 2 and 7 business days, although processing times may vary depending on order volume, seasonal demand, or operational circumstances.

Shipping Within Saudi Arabia

Once your order has been completed, it will be shipped through our approved shipping partners. Estimated delivery within the Kingdom of Saudi Arabia is generally 1 to 5 business days, depending on the destination city and the shipping provider.

International Shipping

We offer international shipping to selected countries worldwide. Delivery times vary depending on the destination country, shipping carrier, and local customs procedures, but typically range from 5 to 15 business days after dispatch.

Shipping Fees

Shipping charges are calculated during checkout and displayed before payment is completed. From time to time, we may offer free shipping promotions or special shipping discounts on eligible orders.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address or phone number provided with your order, whenever tracking is available through the selected shipping carrier.

Shipping Delays

While we always strive to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including adverse weather conditions, peak shopping seasons, shipping carrier delays, customs clearance procedures for international shipments, or other unforeseen operational events. In such cases, Trakeebi is not responsible for delays caused by third-party service providers.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. If delivery cannot be completed due to incorrect or incomplete address information, additional shipping charges may apply for reshipping the order.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, if applicable, are the sole responsibility of the customer.

Lost or Damaged Orders

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date and provide any relevant photos or supporting documentation so we can investigate the matter with the shipping carrier.

Contact Us

Email:
trakeebi@outlook.com